Warranty - How To File A Claim
 

 

Thank you for visiting our Consumer Services web page. If you have a warranty issue involving one of our products, please complete and submit all of the items listed under "How to File a Claim" so that we may quickly address your concerns. All of the information requested below is required and necessary to continue with the resolution of your claim.
Upon receipt of your information, we will begin the steps necessary to process your claim. Please allow 2-3 weeks for processing and to receive notification as to the status or resolution of your warranty claim.

Please Note: For warranty issues involving fibercement underlayment and backerboard products, please click here. The information and forms listed below pertain to siding products only.


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


HOW TO FILE A CLAIM
Download, print out and complete the Product Questionnaire* and return it to us along with the items below.
1. Proof-of-purchase. This could be a copy of the warranty you received upon completion of installation, a short full-profile panel sample of the siding or a copy of a paid receipt specifically identifying our products as the materials used on the job. Proof-of-Purchase is critical for claim processing.
2. Photos of all sides of the structure showing the complete wall areas. Please submit at least one photo of each wall showing the complete wall area even if the wall is not affected -- stand back from the wall until the entire height and length is in the photo. Also submit some close-up photos of individual areas affected by the problem.
3. Samples of the affected product showing the concern (1-3 feet in length).  When sending samples, please do not cut the samples out of the wall or damage the panels in any way (e.g., bend the panel, write on the front, etc.). Remove or have your contractor remove whole pieces -- in their original installed condition -- that can be placed back on the wall if needed. Please specify from which wall(s) the panels were removed. This information should be written on the back of the panels, never the front.  If your complaint is regarding a fade issue, our policy is to review each case on a wall-by-wall basis. In order to process a fade claim, submit one sample from an affected wall -- a wall that you feel has weathered in an excessive manner or visually looks the worst. The sample is needed for testing to determine the amount of weathering on the panel.
4. Indicate the nature of the concern along with the location and extent of the problem. Please be specific (e.g., excessive fade on the South and East walls, a color difference on the West wall only, etc.).
5. All of the information listed above should be gathered and submitted to our office at the following address:

CONSUMER SERVICES
803 Belden Road
Jackson, MI 49203
Toll Free: (800) 999-3654
Fax: (517) 787-0023
6. If you have not received any correspondence from the Consumer Services Department by the end of the 4th week, you may contact the department at the phone or fax numbers above.

Please Note: The quickest and most efficient way to resolve any complaint is to provide a completed questionnaire, the above requested photos and samples of the affected material clearly showing your concern.

 

Note: Adobe Acrobat© must be installed on your computer to view, download, and print the PDF file marked above (*). Please visit www.adobe.com to get Acrobat Reader.